Hiring a telephony service is simple, but problems can arise if not then read the contract well. Pay attention to these tips before choosing

At present there are different ways to hire telephony services without the need to leave home.

Tips on Hiring Services Telephony

The phone market is undergoing a major transformation. Now, almost all companies offer a package that includes television, fixed and mobile telephony, and the Internet. In many cases the offers made ​​are interesting, but the problem arises at the time of hiring telephony services, as they may be affected consumer rights.

Here are some tips to consider when choosing them, and how to act in case of difficulty.

How I can hire a phone service?

There are different ways to contract services without leaving home. That is why the traditional procurement system has been joined the online option. But these are not the only routes that are available. There are also the following:

Classroom Application: You can hire telephony services addressing the physical store of the company you prefer. Such procedures are usually faster and safer than those made by telephone or online recruitment, since the user can have and read the contract carefully, assessing the suitability of each clause.

Online Recruitment: The vast majority of telephone companies offering telematics services contract their way. In these cases, it gives the user all the information via the Internet and offers a copy of the contract to which it adheres. This is the second safest route for the user, since this way you can read all manner of detention.

Phone Recruitment: The big bet of telephone companies to get customers is selling through what is known as the “cold call”. Is to call the user to sell a service. This is less desirable to consumers via since recruitment is deprived of access to a document in writing, and may cause confusion in the same terms.

Common Problems When Hiring a telephony service

The procedure followed by the telephone company to sign this type of contract is very simple, but not always high for consumer protection is met. The contract terms are read quickly, without giving the customer peace of mind to assimilate each.

Among the clauses that are read and the user tends to accept, include the start of the trial period of service for which the consumer can end without any explanation.

One of the problems commonly encountered in recruiting a telephony service is to determine from when you start counting the trial period. In the event that the user has read and signed the contract in compliance, you can look from when it begins and give their consent, but those who do via phone do not have the same security.

The trial of a telephone service

When hiring a telephony service, companies often establish that the trial period starts from the procurement of the service, but since the user has one. The problem is that the client can not use them until he makes the installation of the products, including television. Sometimes the trial period starts from the acceptance of the bid and not from final installation, with a total duration of two weeks.

These clauses are not correct because the consumer must have those two weeks to assess if he finally gets the contracted service. In the event that the consumer does not agree with the service and the final installation is delayed more than two weeks, you can challenge the clause if the phone company does not want to give up their claims. To do this, you must contact the customer service center of the same company. If that were the case not addressed the claims made by the consumer, it can lead the consumer bureau next to present the corresponding complaint.

Typically, these cases are usually resolved through an arbitration tribunal, which decides which party bears the right under the law. Remember that the right of consumers is one of the most protectionist, and does not allow parties to waive the rights set out to harm the consumer.

In short, when you hire a telephony service telephone do not try to be sure to first read all applicable terms, paying particular attention to detail of the trial period.